Press Releases
Keystone Automotive Concludes FY 2007 Customer Satisfaction Survey
Pomona, Calif. – June 13, 2007 – Keystone Automotive Industries (NasdaqNM: KEYS) is proud to announce the results of the Fiscal Year 2007 Customer Satisfaction Survey. Keystone’s combined satisfaction score was 96.3%, a slight increase from 2005’s score of 95.28%.
“For the past two years, we have received positive feedback from our customers,” said Keystone Vice President Christopher Northup. “It is critical to understand and fulfill our customers’ needs in order to maintain our standard of quality service and products.”
Keystone measures specific areas of operations including staff knowledge, communication, delivery service, paperwork, credits and returns, and problem resolution. When asked about satisfaction in core operations such as delivery, timeliness and knowledge, Keystone scored in the mid 90s. Respondents also ranked quality, price and service as the top three primary buying motivators. Nearly 72% of respondents, across all regions, indicated Keystone as their preferred choice for alternative parts.
A new component to the survey was a “Hot Sheet” service alert to maintain customer satisfaction. If an area of concern was expressed in the survey by a respondent, a hot sheet was triggered and sent directly to a Keystone general manager for immediate action and follow-up. “We’re continuously looking for ways to enhance our relationships and service with our customers,” added Northup.
About Keystone Automotive Industries, Inc.
The recognized leader in generic collision replacement parts, Keystone Automotive maintains a network of 137 distribution facilities located across the United States and Canada. With nearly 4,000 skilled team members supporting more than 25,000 repair shops, Keystone Automotive provides innovative product offerings and technology-based solutions to help its customers meet the demands of daily business. Having earned one of the industry’s highest customer satisfaction ratings and offering its customers the best warranty in the business, there is no doubt that Keystone Automotive has been raising the standard since day one. For more information, visit www.keystone-auto.com.